Privacy Policy

Privacy Policy

Last updated: November 2026

Steve's Dog Door Installation respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide when contacting us, requesting a quote, making a booking or using our services.

This information may include:

Your name.

Phone number.

Email address.

Residential or service address.

Details about the work you require.

Photos of doors, glass, installation areas or other relevant property features.

Any other information you choose to provide when communicating with us.

We may also collect basic website usage information, such as your IP address, browser type, device information and pages visited, through cookies or website analytics tools.

2. How We Use Your Information

We collect and use your personal information for purposes related to operating our business and providing our services.

This may include:

Responding to enquiries and quote requests.

Assessing installation or repair requirements.

Providing quotes and arranging appointments.

Carrying out dog door and cat door installations, glass repairs, glazing and mirror installation.

Communicating with customers about bookings and services.

Processing payments and maintaining business records.

Improving our website and customer experience.

Meeting our legal and regulatory obligations.

We will only use your information for purposes reasonably connected to our business activities or as otherwise permitted or required by law.

3. How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically or in physical business records.

While we take reasonable precautions to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted third-party service providers where necessary to operate our business or provide our services.

These providers may include:

Website hosting and website service providers.

Email and communication platforms.

Payment processing providers.

Business administration and accounting services.

Website analytics and advertising platforms.

We only share information where reasonably necessary for the relevant purpose, or where disclosure is required or authorised by law.

Some third-party providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

5. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure website performance.

Cookies are small files stored on your device when you visit a website.

You can adjust your browser settings to block or delete cookies. However, some website features may not function as intended if cookies are disabled.

We may also use third-party analytics services to understand how visitors interact with our website.

6. Photos and Customer Information

Customers may provide photographs of their doors, glass, property or installation areas to help us assess work requirements and prepare quotes.

These photographs will be used for purposes related to assessing and providing our services.

We will not knowingly publish identifiable customer photographs or property images for marketing purposes without obtaining appropriate permission.

7. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites. We encourage visitors to review the privacy policies of any third-party websites they visit.

8. Accessing and Correcting Your Information

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details provided below.

We may need to verify your identity before providing access to personal information.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records and meeting legal obligations.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, where appropriate.

10. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us so we can investigate and respond to your complaint.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website or legal requirements.

The latest version will be published on this page, with the updated date shown at the top.

12. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us.

Steve's Dog Door Installation
Melbourne, Victoria

Please contact us through our website to make a privacy enquiry.